Before we head home, we had our supper at KFC, since it was 9plus there wasn't much crowd queuing up. We queue patiently, waiting to be serve. There was 3counters and only 2 are opened, after awhile we waited, the staff from other counter call upon us for our order which the staff has already closed his/her counter for the day so we proceed as usual hubby make the order. While hubby was making his order, the staff cut his conversation without hearing out his complete order when he actually he was making it easier for the staff taking the order without having to ask us for any particular order which pissed him off. Hubby simply turn to me and say "I hate the attitude" instantly the staff serving us, feel the pinch and talk to us gently and the next few minutes everything was perfectly say and done by the staff, maybe the staff was afraid that hubby might want to lodge a complain with the manager. Later, hubby told me that the staff have closed his/her counter and preparing to clean up the workplace when the manager told him/her off that he/she should serve us first before starting to clean the place up since there is still customers waiting on line which the staff wasn't happy about.
Let us think thru about our service industry and the frontliners, have they really boost up the service rate and is this the way its going to be for the next years down the road. How will the community and tourists/foreigners rate our service if this kind of service and attitude keeps on-going. I suggest that everyone that works in the service line should attend courses and have proper trainings since the government also emphasize on good service.